How = Why + Who + What OR Why + Who + What = How Does the order of this problem solving/solution discovery equation really matter? Yes, it does, and read more…

Grand Rapids, Mich. August 2, 2011 – SDSS (Solid Design Simple Solution), a local business process improvement company that focuses on finding simple solutions to complex problems, expands with the read more…

First, there needs to be a change leader. This person is not responsible for the change itself, but is a catalyst and intermediary for the change. The change leader cannot read more…

When is the last time that you implemented a major change in your life, either personal or professional? Chances are you had to think for a minute about this question; read more…

In continuation of my previous blog, let’s look at some examples: In government, the biggest complaint of the people is the entanglement of paperwork. But paperwork ensures checks and balances read more…

The idea of process is by nature industry-independent. Manufacturing, education, government, nonprofit…they all have processes through which the business at hand gets done. One question, however, that is rarely asked read more…

“As a victim advocate in the Ottawa County Prosecutor’s office, my experience with the web based juvenile case management portal has been a positive one. The web based system is read more…

“On the web-based system, you simply change the address of the juvenile, and then click the “address same as client” box; it automatically updates the address for the others. We read more…