First, there needs to be a change leader. This person is not responsible for the change itself, but is a catalyst and intermediary for the change. The change leader cannot read more…

When is the last time that you implemented a major change in your life, either personal or professional? Chances are you had to think for a minute about this question; read more…

In continuation of my previous blog, let’s look at some examples: In government, the biggest complaint of the people is the entanglement of paperwork. But paperwork ensures checks and balances read more…

The idea of process is by nature industry-independent. Manufacturing, education, government, nonprofit…they all have processes through which the business at hand gets done. One question, however, that is rarely asked read more…

Accurate LEIN records are critically important in the criminal justice system.  LEIN stands for the Law Enforcement Information Network which produces criminal history reports.  Ottawa County, like many others across read more…

“As a victim advocate in the Ottawa County Prosecutor’s office, my experience with the web based juvenile case management portal has been a positive one. The web based system is read more…

MiBiz: What are your customers’ top technology security concerns? Babuska: First, spam is and should be a major concern, e-mail-borne viruses and worms, plus the damage and lost productivity of read more…